01 / The file
What's in a supplement file
A supplement file is built so a desk reviewer can check it one line at a time. Here's what ours contains.
Supplement file
Sample roof Roofing Xactimate
Illustrative · Not a real file · No pricing
Summary
- Trades
- Roof replacement, shingle
- Items added
- Drip edge at rakes, starter, ice and water barrier, hip and ridge, step flashing
- Why
Line-item additions
| # | Line item | Unit | Qty | Ref |
|---|---|---|---|---|
| 01 | Drip edge, rakes | LF | not shown | P-02 · C1 |
| 02 | Starter course | LF | not shown | P-01 · C2 |
| 03 | Ice and water barrier, eaves and valley | SQ | not shown | P-01 · C3 |
| 04 | Hip and ridge cap (manufactured) | LF | not shown | C2 |
| 05 | Step flashing | LF | not shown | P-03 · C4 |
Photo references
- P-01 Eave
- P-02 Rake
- P-03 Roof-to-wall
- P-04 Pitch gauge
Measurement report
- Eaves
- Rakes
- Hips
- Ridges
- Valleys
- Pitch by facet
- Waste
Citations
- C1IRC 2021 R905.2.8.5Drip edge, where adopted locally
- C2Manufacturer instructionsStarter course; hip and ridge product
- C3IRC 2021 R905.1.2Ice barrier, where adopted locally
- C4IRC 2021 R905.2.8.3Sidewall flashing, where adopted locally
Workflow stage
- Active supplement
- Your approval
- Close out
Summary
The job, the trades you perform, and a short list of the items being added and why, so the reader sees the shape of the file before the detail.
Line-item additions
Each item missing from the first scope, with its quantity and unit (SQ, LF or EA). Written in Xactimate or Symbility to match the file.
Photo references
Each added item points to the photos that show it: the slope, the eave, the wall, the pitch gauge.
Measurement report reference
Quantities trace back to the measurement report: eave and rake lengths, hips and ridges, valleys, pitch by facet, and waste.
Code and manufacturer citations
Where an item rests on the residential code adopted in your jurisdiction, or on the shingle manufacturer's installation instructions, the section or document is cited on the line.
Your approval
Your approval is its own stage in our workflow. It comes after the supplement is worked and before the file closes out.
02 / Line items
Line items we document, and what backs each one
These roof items can be missing from a first scope. Each row shows why, and what supports the item. Code sections refer to the 2021 International Residential Code. What applies on your job is the code adopted where the roof is, including local amendments.
- Code
- code section, where adopted locally
- Mfr
- manufacturer instruction
- Meas
- measurement
- Photo
- photos
01Drip edge, eaves and rakes, unit LF, supported by code section, measurement, photos
Why it gets left off
It can be scoped at the eaves only, or left off where the old roof never had it.
What supports it
IRC 2021 R905.2.8.5 calls for drip edge at the eaves and rake edges of shingle roofs, where that code is adopted locally. The measurement report gives the eave and rake lengths in LF, and photos show both edges.
02Starter course, unit LF, supported by code section, manufacturer instruction, measurement
Why it gets left off
It can be treated as part of the waste allowance instead of a line of its own.
What supports it
IRC 2021 R905.1 ties roof covering installation to the manufacturer's installation instructions, where adopted locally, and the shingle manufacturer's instructions set out the starter course where the product calls for one. The measurement report gives the eave and rake lengths.
03Ice and water barrier, unit SQ, supported by code section, manufacturer instruction, measurement
Why it gets left off
Whether the eaves need it depends on the jurisdiction, and the valley requirement comes from the manufacturer, so neither is automatic.
What supports it
IRC 2021 R905.1.2 calls for an ice barrier (a self-adhering membrane or two cemented layers of underlayment) from the eave edge to at least 24 inches inside the exterior wall line, in areas the jurisdiction designates as having a history of ice forming along the eaves, where adopted locally. For valleys, the manufacturer's installation instructions apply. Eave and valley lengths come from the measurement report.
04Hip and ridge cap, unit LF, supported by manufacturer instruction, measurement
Why it gets left off
It can be written as cut-from-field shingles when the shingle line calls for its own hip and ridge product.
What supports it
The manufacturer's installation instructions for the shingle line, plus hip and ridge lengths in LF from the measurement report.
05Step and counter flashing, unit LF, supported by code section, manufacturer instruction, measurement, photos
Why it gets left off
Wall flashing sits under siding or behind counter flashing, so it's easy to miss from a desk review, or to list as reuse.
What supports it
IRC 2021 R905.2.8.3 calls for base flashing where a shingle roof meets a sidewall, continuous or step, with the vertical leg under the siding, where adopted locally; step flashing is cited from the shingle manufacturer's installation instructions where they call for it. Photos of each roof-to-wall line and the wall finish. Lengths in LF.
06Pipe jacks and vent flashing, unit EA, supported by manufacturer instruction, measurement, photos
Why it gets left off
Penetrations are small in the photos and can be marked as reuse.
What supports it
A photo of each penetration and its condition, a count in EA, and the manufacturer's installation instructions for the roof system.
07Steep charges, unit SQ, supported by measurement, photos
Why it gets left off
Pitch is hard to judge from the ground or from a desk.
What supports it
Pitch by facet from the measurement report, photos of a pitch gauge on the steep slopes, and the area of those facets in SQ.
08High-roof and two-story charges, unit SQ, supported by measurement, photos
Why it gets left off
Height isn't obvious from slope photos alone.
What supports it
Elevation photos that show the stories and eave height, and the area of the affected facets in SQ.
09Waste, unit SQ, supported by measurement
Why it gets left off
A flat waste percentage may not fit a cut-up roof with hips, valleys and short runs.
What supports it
The measurement report's waste calculation, plus the roof geometry it's based on: hips, valleys, rakes and facet count.
NoteCode citations show what the adopted code requires for the work. Coverage decisions are made by the insurance carrier.
03 / Process
How a supplement file moves through our workflow
The stage and task names below come from our own workflow board. Stage updates are posted on the job in your CRM.
Preparing the supplement
The supplementer compares the carrier's scope with your estimate and the roof, and builds the supplement.
Active supplement
The supplement is submitted with its support, and each update is logged on the job. When the carrier's response comes back, the estimate is revised to reflect it.
Your approval
The file comes to you. Your account manager is your contact while it sits at this stage.
Close out
The file is marked good to close, and the record stays on the job in your CRM.
Illustration of our workflow stages, not a live file.
Stock photograph · not a SureClaims project
04 / Limits
Where a supplement isn't the answer
A supplement documents scope. Some problems on a file aren't about scope.
The first scope already matches the roof.
If the carrier's scope already carries the items the job requires, there's nothing to add.
The question is coverage.
Coverage decisions are made by the insurance carrier. Coverage questions go to the carrier, a licensed public adjuster or an attorney.
The trade isn't yours.
We document only the trades you perform. If you don't install gutters, gutters aren't on the supplement.
There's no support for the item.
Our standard: an item goes on a supplement only with a photo, a measurement or a document behind it.
05 / Questions
Questions contractors ask about supplements
What's the difference between an estimate and a supplement?
The estimate is the full scope of the job. A supplement documents the items the carrier's first scope doesn't include, with support for each one, so the scope can be reviewed again.
Will a supplement hurt my standing with carriers?
One that overreaches can. Our standard is your trades only, with each added line backed by a code section, manufacturer instruction, measurement or photo.
What do you need from us?
Inspection photos (elevations, each slope, damage close-ups, a pitch gauge on steep slopes), a measurement report, the carrier's scope, and the trades you'll perform. Once you're onboarded, these come to us through your CRM.
Where do we see progress?
On the job in your CRM. We work inside AccuLynx, Roofr and JobNimbus with contractors today. If you use something else, ask on the intro call.
Are you a public adjuster?
No. SureClaims is not a public adjuster. We're engaged and paid by contractors to support the contractor's estimate. We don't represent policyholders, interpret insurance policies, give coverage or legal advice, or negotiate claim settlements.
Next step
Talk through how your roof files are supplemented today
We'll ask what you install, which CRM your jobs live in, and where files stall. Then we'll show you how we'd staff yours.
- Call
- (205) 739-9415
Files are shared through your CRM once you're onboarded.

