When one is missing, the file waits while someone goes back for it. Run the checklists below before a job leaves the field, whether the estimate is written by your own office or by an outside team.
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Photos: the whole roof first, then the details
Shoot the roof so someone who has never stood on it can follow it: elevations, then each slope, then the edges, intersections and penetrations. Label photos by slope or location as you go ("rear slope, left sidewall"), in your CRM or photo app.
Photograph the roof as you find it. Never mark, alter or stage damage, and never use photos from another property. A file is only as credible as its weakest photo.
Checklist / Photos20 items
Overview
Pitch and height
Edges
Flashing and intersections
Penetrations and roof-mounted items
Damage
During tear-off (send as a follow-up)
The measurement report, all of it
Quantities on a roof estimate come from the measurement report, so send the full report, not the summary page.
Checklist / Measurement report5 items
Before you send it, check two things. Does the pitch in the report match your pitch gauge photos? Is the building in the report the right building? If something disagrees, say so in your notes rather than quietly picking one number. A stated discrepancy can be resolved. A hidden one undermines the whole file.
The carrier's current estimate
The carrier's estimate (some carriers call it a summary or statement of loss) is what your scope gets compared against, line by line.
Checklist / Carrier's estimate3 items
You don't need to send the policy. A supplement documents the scope of work against the estimate; it doesn't interpret the policy. Coverage questions go to the carrier, a licensed public adjuster or an attorney.
The trades and products you install
An estimate documents the work your company will actually perform. That's why the file has to say what that work is.
Checklist / Trades and products4 items
Products matter because installation requirements come from the manufacturer's instructions for that specific product line, and those instructions differ between lines. The 2021 International Residential Code (IRC), where adopted locally, requires roof coverings to be applied in line with the manufacturer's installation instructions (R905.1). Which line you install changes which items the file can cite.
Code and permit notes for the jurisdiction
Code requirements depend on the edition the city or county has adopted and on any local amendments. Cite what applies where the house is, not the model code alone.
Checklist / Code and permit notes4 items
If you're not sure whether a requirement applies in a jurisdiction, write that down. "Confirm with the building department" is a useful note. A guessed citation is not.
Notes from the inspection
Photos show what's there. Your notes explain what the photos can't.
Checklist / Inspection notes6 items
The file at a glance
| Item | What "complete" looks like | What it supports |
|---|---|---|
| Photos | Elevations, every slope, edges, intersections, penetrations, damage with scale, tear-off follow-ups | The condition and location of every line item |
| Measurement report | The full PDF: pitch by facet, linear totals, waste table | Squares, linear-foot items, waste, steep charges |
| Carrier estimate | The latest version, every page | The line-by-line comparison |
| Trades and products | Your trades, your subcontracted trades, and your product lines | What belongs on your file, and which manufacturer instructions apply |
| Code and permit | The jurisdiction, adopted edition, local amendments, permit status | Code citations, where adopted locally |
| Inspection notes | Layers, decking, existing product, detach-and-reset items, access | What the photos alone don't show |
For the line items these support, see Roof scope line items to check on a first estimate and Roofing supplements.
How files reach SureClaims
Once you're onboarded, files come to us through your CRM. You invite us in, and the photos, reports and notes stay on the job where your team already works.
We don't collect claim paperwork through a public web form, because it carries the homeowner's personal information. Our Estimators work in Xactimate and Symbility, and our Supplementers document only the trades you perform. To see each stage of a file, read how it works.
Sources
- International Code Council, 2021 International Residential Code, Chapter 9 (Roof Assemblies), Section R905.1, Roof covering application. Check the edition and amendments adopted in your jurisdiction. codes.iccsafe.org (opens in a new tab)
- The manufacturer's installation instructions for each product installed (on the bundle wrapper or the manufacturer's website).
These guides document the scope of work a contractor performs. They aren't coverage or legal advice.