Guide / File checklist

What to include when you send a supplement or estimate file

Send six things with every supplement or estimate file: a complete photo set, the full measurement report, the carrier's current estimate, the trades and products you install, code and permit notes for the jurisdiction, and your inspection notes. With all six, every line item can point to a photo, a measurement, a code section or a manufacturer instruction.

When one is missing, the file waits while someone goes back for it. Run the checklists below before a job leaves the field, whether the estimate is written by your own office or by an outside team.

Photos: the whole roof first, then the details

Shoot the roof so someone who has never stood on it can follow it: elevations, then each slope, then the edges, intersections and penetrations. Label photos by slope or location as you go ("rear slope, left sidewall"), in your CRM or photo app.

Photograph the roof as you find it. Never mark, alter or stage damage, and never use photos from another property. A file is only as credible as its weakest photo.

Checklist / Photos20 items

Overview

Pitch and height

Edges

Flashing and intersections

Penetrations and roof-mounted items

Damage

During tear-off (send as a follow-up)

The measurement report, all of it

Quantities on a roof estimate come from the measurement report, so send the full report, not the summary page.

Checklist / Measurement report5 items

Before you send it, check two things. Does the pitch in the report match your pitch gauge photos? Is the building in the report the right building? If something disagrees, say so in your notes rather than quietly picking one number. A stated discrepancy can be resolved. A hidden one undermines the whole file.

The carrier's current estimate

The carrier's estimate (some carriers call it a summary or statement of loss) is what your scope gets compared against, line by line.

Checklist / Carrier's estimate3 items

You don't need to send the policy. A supplement documents the scope of work against the estimate; it doesn't interpret the policy. Coverage questions go to the carrier, a licensed public adjuster or an attorney.

The trades and products you install

An estimate documents the work your company will actually perform. That's why the file has to say what that work is.

Checklist / Trades and products4 items

Products matter because installation requirements come from the manufacturer's instructions for that specific product line, and those instructions differ between lines. The 2021 International Residential Code (IRC), where adopted locally, requires roof coverings to be applied in line with the manufacturer's installation instructions (R905.1). Which line you install changes which items the file can cite.

Code and permit notes for the jurisdiction

Code requirements depend on the edition the city or county has adopted and on any local amendments. Cite what applies where the house is, not the model code alone.

Checklist / Code and permit notes4 items

If you're not sure whether a requirement applies in a jurisdiction, write that down. "Confirm with the building department" is a useful note. A guessed citation is not.

Notes from the inspection

Photos show what's there. Your notes explain what the photos can't.

Checklist / Inspection notes6 items

The file at a glance

The six parts of a complete file, what complete looks like, and what each supports
ItemWhat "complete" looks likeWhat it supports
PhotosElevations, every slope, edges, intersections, penetrations, damage with scale, tear-off follow-upsThe condition and location of every line item
Measurement reportThe full PDF: pitch by facet, linear totals, waste tableSquares, linear-foot items, waste, steep charges
Carrier estimateThe latest version, every pageThe line-by-line comparison
Trades and productsYour trades, your subcontracted trades, and your product linesWhat belongs on your file, and which manufacturer instructions apply
Code and permitThe jurisdiction, adopted edition, local amendments, permit statusCode citations, where adopted locally
Inspection notesLayers, decking, existing product, detach-and-reset items, accessWhat the photos alone don't show

For the line items these support, see Roof scope line items to check on a first estimate and Roofing supplements.

How files reach SureClaims

Once you're onboarded, files come to us through your CRM. You invite us in, and the photos, reports and notes stay on the job where your team already works.

We don't collect claim paperwork through a public web form, because it carries the homeowner's personal information. Our Estimators work in Xactimate and Symbility, and our Supplementers document only the trades you perform. To see each stage of a file, read how it works.

Sources

  1. International Code Council, 2021 International Residential Code, Chapter 9 (Roof Assemblies), Section R905.1, Roof covering application. Check the edition and amendments adopted in your jurisdiction. codes.iccsafe.org (opens in a new tab)
  2. The manufacturer's installation instructions for each product installed (on the bundle wrapper or the manufacturer's website).

These guides document the scope of work a contractor performs. They aren't coverage or legal advice.

Next step

Rather hand the file to a team that works this way?

We work inside your CRM, on the trades you perform. On the intro call we'll ask what you install, which CRM your jobs live in, and where files stall.

Files are shared through your CRM once you're onboarded.